Privacy policy

We use your information in different ways. The table below details for each type of information the use we make of it.

Your name and contact information

How we use your name and contact information	Why?
So that Bob the postman can deliver your order to you	By keeping this information, we can forward it to our logistics partner who, in turn, will forward it to the postal services so that they can deliver your love order to you.
To send you love letters by email or sms about news and current events at Merci Handy.	We need to keep and use this data to keep you informed about all our projects. We only send you this information with your permission.
To be able to reach you when we have updates on your order(s) or when you have questions about them.	We need this information to identify your previous orders among those of other lovely customers.
To keep the bad guys from defrauding you.	To detect fraud, and protect you (and Merci Handy) from it. It's a shame, but it's essential.
Post Merci Handy ads while you browse the web.	So that you can see our new products, our offers, the products that you put in your basket and that you did not have time to order.

Your date of birth

How we use your date of birth	Why?
To keep the bad guys from defrauding you.	To detect fraud, and protect you (and Merci Handy) from it. It's a shame, but it's essential.
To send you love letters by email or text message on your birthday.	We need to keep and use this data so we can know when to wish you your birthday (or your half birthday, we're like that). We only send you this information with your permission.

Purchase history and saved items

Those that you’ve bought and those that you’ve put in your basket without completing your order.

How we use your purchase history and saved items information	Why?
To offer you the products that you are most likely to love with all your heart.	To ensure that we offer you the most relevant products, and to stay ahead of the game.
To provide assistance and manage returns.	We do it to fulfil our part of the contract with you and make it as easy as possible for you.
When you put products in your basket without completing your order, we store information about the contents of your basket.	So that you can finish your order easily during subsequent visits.

Every time we’ve spoken together

The sweet words (or not) that you slipped to us on the social networks, by email...

How we use your contact history	Why?
To provide you with assistance.	Like in love we try to be the most helpful and available to you.
Train our staff.	So that when you contact us, you receive the best customer service possible.

Information about your phone or computer and how you use our website

When you visit Merci Handy, we collect information such as the pages you visit, the time you spend on the site, the type of device you use or your IP address. Don't worry, this data does not allow us to identify you personally, we just know that someone has visited the site and carried out such or such action.

How we use information about your phone or computer and your use of our website	Why?
Improve our website to meet your expectations.	Kind of like when you stalk your date before a date. We want to be our best for you.

Information about the accounts you link to us

That's when you sign up with your Facebook account on mercihandy.com.

How we use your account information linked to us	Why?
To allow you to easily create an account on our site.	To facilitate your experience on our site.

Your responses to surveys, competitions and promotions

How we use your responses to surveys, competitions and promotions	Why?
Manage surveys, competitions and promotions.	If you don't register to play we can't find you when you win.

We're too in love with freedom to tell you you have to provide personal information. This decision is entirely up to you and only you (including your parents if you are under 18). However, if you do not, it is possible in certain cases that you cannot buy on the site and it will be impossible for us to guarantee you an optimal customer experience. But whatever your choice, it's yours and we respect it.

We do not and will never sell your personal information. It's a commitment we make to you.

However, in order to be able to offer you the best possible experience, we share certain information with trusted partners who, like us, are committed to ensuring the protection and use of your personal data in accordance with the law and especially in accordance with your decisions on the subject. The types of partners we work with are described below:

• Companies that take care of sending you your order, such as payment service providers, warehouses, order pickers and delivery companies.
• Professional service providers such as marketing agencies, advertising partners and website hosts who help us make Thanks Handy work.
• Commercial intelligence agencies, law enforcement and fraud enforcement agencies so that we can help prevent fraud.
• Companies approved by you, such as social networks (if you choose to link your accounts with us).

If and only if you have given us permission, we will send you marketing messages by email and/or SMS to inform you of brand news or to help you find our articles.

How To Stop Receiving Marketing Messages From Merci Handy

At any time you can very easily stop receiving our marketing messages. All you need to do is:

• Go to your account and click on "Unsubscribe".
• Click on the "unsubscribe" link in our e-mails.
• To contact our customer service

As soon as we receive your request, we update your profile so that it is excluded from future mailings.

Important: Even if you unsubscribe from our marketing messages you will still receive important messages regarding the sending of your order.

Stopping marketing messages will not stop service communications (such as order updates or news about an activity you have expressed interest in at Merci Handy).

You may have already noticed, we also advertise online to keep you up to date with our news and to help you know and find our products.

Like many other companies, we target you according to certain criteria to try to offer you the offers most likely to interest you. When we think an offer is made for you we display it using banners or other digital ad formats. We do this through various technologies, including digital marketing networks and through the use of web beacons, pixels, tags and cookies or using services offered by certain sites and social networks.

Our goal is not to annoy you in your browsing on the internet, so we base ourselves on information we have about you, on your previous uses of the Merci Handy site or on image or video banners you have clicked on in the past.

Some of the information we collect about you is stored on partner servers located in Canada and the United States. These countries have not adopted personal data protection measures in line with those of the European Commission. Nevertheless, we protect the confidentiality of this data and your rights by relying on legal data protection clauses that the European Commission has put in place. For more information you can visit this page:

http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX%3A32010D0087

Thank you Handy is committed to respecting your rights. We made you a list so you could exercise them:

• The right to be informed about the use of your personal data (this is the whole purpose of this page).
• The right to access and know the personal data we have about you.
• The right to request the correction of erroneous personal data that we have on you.
• The right to ask that we delete your data, or that we stop processing or collecting them, in certain circumstances.
• The right to stop direct marketing messages, which you can do from[My Account] or by contacting us directly by email (hello@mercihandy.fr).
• The right to request that we transfer or transport the elements of your data to you or another service provider.
• The right to complain to your data protection regulator (in France, this is the CNIL, Commission nationale de l'informatique et des libertés).
• If you wish to exercise your rights, complain or simply ask questions do not hesitate to contact us directly by email: hello@mercihandy.fr

We may make changes to this page in order to comply with legal requirements imposed by public authorities or to provide additional information about the way we process your data.

In the event of major changes, we will clearly communicate on our site and by email that we have changed our privacy policy.

We use cookies on our website.

Cookie Use Policy

When you visit the Merci Handy site, cookies are placed on your computer or smartphone. These cookies help us to manage your experience with Merci Handy in the most optimal way possible by memorizing the display parameters and by obtaining navigation and site usage statistics.

This page gives you a better understanding of how cookies work and how to set them.

Definition of a cookie

A cookie is a text file placed on your computer or smartphone when you visit a site. Its purpose is to collect information relating to your navigation and to send you services adapted to your terminal (computer, mobile or tablet). Cookies are managed by your web browser.

Set up your web browser

You may at any time choose to disable these cookies. Your browser can also be set to tell you which cookies are stored on your computer and ask you whether or not to accept them. You can accept or reject cookies on a case-by-case basis or refuse them systematically.

We just remind you that the configuration is likely to modify the conditions of access to our contents and services requiring the use of cookies.

In order to manage cookies as closely as possible to your expectations, we invite you to set your browser taking into account the purpose of cookies.

• Cookies on Microsoft Internet Explorer:

  1. Choose the "Tools" menu then "Internet Options".
  2. Click on the "Privacy" icon.
  3. Select the desired level with the cursor.
  
  

• Cookies on Mozilla Firefox:

  1. Go to the Mozilla Firefox menu and then to "Options".
  2. Click on the "Privacy" icon.
  3. Locate the "Cookies" menu and select the options that suit you.
  
  

• Cookies on Safari:

  1. Go to the Safari menu, then "Preferences".
  2. Click on "Privacy".
  3. In "Block cookies", select the desired level.
  
  

• Cookies on Chrome:

  1. Go to the Chrome menu then to "Settings".
  2. Click "Show Advanced Settings".
  3. In the "Privacy" section, click the "Content Settings" button.
  4. In the "Cookies" section, select the options that suit you.

We are always happy when you write us. Even more when something bothers you or you think that we are not up to the task, because it is thanks to you that we improve on a daily basis.

If:

• You have questions or you wish to bring remarks about this page.
• You want us to stop using your personal data.
• You want to exercise one or more of your rights (see the section "Your rights") or make a complaint.

Do not hesitate to contact us. We will be happy to talk with you and help you as best we can.

To contact us, you can:

• Send us an email at: hello@mercihandy.fr

• Write to us at the following postal address:

  Merci Handy

  47Bis rue des Vinaigriers

  75010, Paris

  France