We use your information in different ways. The table below details for each type of information the use we make of it.
Your name and contact information
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How we use your name and contact information
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Why?
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So that Bob the postman can deliver your order to you
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By keeping this information, we can forward it to our logistics partner who, in turn, will forward it to the postal services so that they can deliver your love order to you.
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To send you love letters by email or sms about news and current events at Merci Handy.
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We need to keep and use this data to keep you informed about all our projects. We only send you this information with your permission.
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To be able to reach you when we have updates on your order(s) or when you have questions about them.
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We need this information to identify your previous orders among those of other lovely customers.
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To keep the bad guys from defrauding you.
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To detect fraud, and protect you (and Merci Handy) from it. It's a shame, but it's essential.
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Post Merci Handy ads while you browse the web.
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So that you can see our new products, our offers, the products that you put in your basket and that you did not have time to order.
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Your date of birth
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How we use your date of birth
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Why?
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To keep the bad guys from defrauding you.
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To detect fraud, and protect you (and Merci Handy) from it. It's a shame, but it's essential.
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To send you love letters by email or text message on your birthday.
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We need to keep and use this data so we can know when to wish you your birthday (or your half birthday, we're like that). We only send you this information with your permission.
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Purchase history and saved items
Those that you’ve bought and those that you’ve put in your basket without completing your order.
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How we use your purchase history and saved items information
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Why?
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To offer you the products that you are most likely to love with all your heart.
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To ensure that we offer you the most relevant products, and to stay ahead of the game.
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To provide assistance and manage returns.
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We do it to fulfil our part of the contract with you and make it as easy as possible for you.
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When you put products in your basket without completing your order, we store information about the contents of your basket.
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So that you can finish your order easily during subsequent visits.
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Every time we’ve spoken together
The sweet words (or not) that you slipped to us on the social networks, by email...
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How we use your contact history
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Why?
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To provide you with assistance.
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Like in love we try to be the most helpful and available to you.
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Train our staff.
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So that when you contact us, you receive the best customer service possible.
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Information about your phone or computer and how you use our website
When you visit Merci Handy, we collect information such as the pages you visit, the time you spend on the site, the type of device you use or your IP address. Don't worry, this data does not allow us to identify you personally, we just know that someone has visited the site and carried out such or such action.
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How we use information about your phone or computer and your use of our website
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Why?
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Improve our website to meet your expectations.
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Kind of like when you stalk your date before a date. We want to be our best for you.
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Information about the accounts you link to us
That's when you sign up with your Facebook account on mercihandy.com.
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How we use your account information linked to us
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Why?
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To allow you to easily create an account on our site.
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To facilitate your experience on our site.
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Your responses to surveys, competitions and promotions
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How we use your responses to surveys, competitions and promotions
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Why?
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Manage surveys, competitions and promotions.
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If you don't register to play we can't find you when you win.
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We're too in love with freedom to tell you you have to provide personal information. This decision is entirely up to you and only you (including your parents if you are under 18). However, if you do not, it is possible in certain cases that you cannot buy on the site and it will be impossible for us to guarantee you an optimal customer experience. But whatever your choice, it's yours and we respect it.
