Refund policy

Except for gift cards, and store-specific merchandise designated as final sales, we accept Products for returns and exchanges if requests are submitted within 14 days of receiving the order (in its entirety). Such Product must be returned in new, unused condition and in its original packaging and/or, if damages during delivery, in the condition received. To return or exchange your Product(s), please email us at hello@mercihandy.fr with your name, address, order number and the Product(s) you would like to exchange or return. After we receive your written request, we will respond with further instructions about returning the Product(s) to us. Such failure to give written notice shall constitute an irrevocable acceptance of Products and an admission that they fully comply with all the terms, conditions, and specifications in this Agreement.  Only Products originally shipped from Merci Handy and not designated as Final Sale may be returned to Seller in accordance with the conditions set forth herein. By requesting return of a Products, you certify that the Products were purchased from the Site and there has been no substitution of the Product from another supplier, distributor or other source of the Product.

Upon receiving the returned Product(s) from you, we will process any refund due to you as soon as possible. You will be refunded in full to your original form of payment, including the cost of standard delivery; however, we will not refund your cost of returning the Product(s) to us. If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid.