Frequently asked Questions
Who, or what is, Merci Handy?
Merci Handy is a philosophy, a way of living and a lifestyle. It’s a brand that wanted to create a new product, but one that was also effective. A product that you can whip out without looking like a complete hypochondriac with your friends!
Are the blue beads in the bottles actually sequins?
Erm…NO. They are cleansing pearls (it’s better and it sounds prettier!), invented by Merci Handy to soften your hands whilst and after using the gel.
Can I drink the gel in the bottles? It smells so good.
Unfortunately, it is not permitted medically, surgically or dermatologically to drink or consume our gel in any way other than on your hands. We’re relying on you not to let us down here.
Does Merci Handy contain substances obtained from animals? Is it tested on animals?
Merci Handy gels are enriched with vitamin E, not fish scales. You won’t find the slightest trace of mammoth or gazelle in our pretty bottles.
Our products are not tested on animals either. We love kittens too much to even contemplate that kind of thing <3
Where are Merci Handy products developed and made?
It all starts in Paris, where we come up with little bottles of love. Then, our gel is made and bottled in big Italian and Chinese laboratories. There you’ll see many men in white coats, often wearing glasses. These stages are carried out under the strictest control, so that not even the slightest trace of dust can contaminate your pure, little bottle.
How long is the average shelf life of my Handy product?
So that you can get the most from your gel, we recommend you store it at a low temperature for up to two years. But it will all be gone by then anyway!
Will you deliver anywhere?
YES ! Merci Handy delivers to anywhere in the world. Delivery charges for the UK are from 3.90£ to 4.50£. Delivery is free on orders of more than 30£!
Products are dispatched within 48-72 hours.
How long will it take for the postman to deliver my order?
Although our dear friend the postman works closely with the postal service, sometimes delays can’t be helped. We’ve even bought him a new pair of trainers so that he can run to deliver your product as fast as possible. Delivery generally takes between 48 and 72 hours.
Is payment secure?
We work with a French bank (Crédit Mutuel), and with two other companies that specialise in online transactions (PayPal and Stripe) and encrypt all your bank details. It is impossible for anyone to discover your card details – even WikiLeaks!
Where can I find Merci Handy products?
At our good friends' Sephora, TopShop, Selfridges, Fenwick Bond Street and many other lovely places in France (you'll find them by following unicorns in the streets of Paris).
Any other questions?
If you have any problem, concerns or questions, or you just want to have a coffee with us, contact us by email on our contact page (even if it’s for a coffee!).