Frequently asked questions
We try to answer all your questions here.
Contact us
How can I contact you?
The easiest way is our contact form. You can also email us at hello@mercihandy.fr. Add your order number if you have one, it helps us help you faster.
When will I get an answer?
Our team replies Monday to Friday (excluding holidays). A message sent over the weekend is handled first thing on Monday.
Shipping
Where do you ship?
From this site, we ship to the United States, Canada and Australia.
How much is shipping?
Shipping is free on all US orders over $30. Below that, shipping costs are shown at checkout before you pay.
How long does delivery take?
Orders are shipped with USPS and usually arrive within 72 hours in the US. Delays can happen during busy periods (holidays, sales), we'll always do our best.
How can I track my order?
As soon as your parcel leaves our warehouse, you receive a shipping confirmation email with your tracking number. You can also follow it on our track my order page.
Orders & payment
Which payment methods do you accept?
Visa, Mastercard and PayPal. All payments are encrypted and 100% secure.
Can I change or cancel my order?
Contact us as quickly as possible via our contact form with your order number. If your order hasn't shipped yet, we'll do our best to change it.
How do free gifts work?
Gifts unlock automatically in your cart: free blemish patches from $50 and a free hand cream from $80. No code needed, the gift is added for you.
Where do I enter a promo code?
On the checkout page, in the "Discount code" field. Only one code can be used per order.
Returns & refunds
Can I return a product?
Yes, within 14 days of receiving your order. Products must be new, unused and in their original packaging. Email us at hello@mercihandy.fr with your name, address, order number and the products you'd like to return, and we'll send you the instructions.
How will I be refunded?
Once we receive your return, you are refunded to your original payment method, including standard shipping. Return shipping costs are not refunded. See our refund policy for details.
My product arrived damaged, what should I do?
Sorry about that! Send us a photo of the product and your order number via our contact form and we'll sort it out.
Our products
Where are Merci Handy products designed?
Everything starts in Paris, where our team dreams up every product, then develops each formula with our partner laboratories.
Are your formulas tested?
Yes. All our formulas are tested under dermatological control, and each one is reviewed by a safety expert before it reaches you.
How long can I keep my product once opened?
Look for the little open jar symbol on the packaging: the number (6M, 12M...) tells you how many months the product keeps once opened.
I have sensitive skin, can I use your products?
Our formulas are designed to be well tolerated. If your skin is very sensitive, try the product on a small area first, and check the ingredient list on each product page.
